2 Year Warranty
Earrings are precious, something to be treasured and worn with confidence. That's why we offer a comprehensive 2-year warranty on all IMBER pieces to ensure your jewelry stays as beautiful as the day you received it.
We are committed to providing high-quality jewelry made to last. Every piece is crafted with care and attention to detail, and we stand behind the quality of our work. If something goes wrong with your jewelry due to a manufacturing defect within two years of purchase, we'll make it right.
Our 2-year warranty covers defects in materials and workmanship, including:
• Manufacturing faults such as weak links, faulty clasps, or poorly soldered connections
• Defective materials that cause breakage under normal wear
• Stones falling out due to faulty setting
• Premature tarnishing caused by material defects (not normal oxidation)
• Faulty plating or coating that peels or flakes abnormally
• Hardware failures such as broken clasps, earring posts, or chain links
If your piece experiences any of these issues within two years from the date of purchase, we will repair or replace it at no charge.
Our warranty does not cover:
• Lost or stolen items
• Normal wear and tear, including minor scratches, natural patina, or surface marks from everyday use
• Damage from excessive force, impact, or rough handling
• Any modifications, repairs, or resizing performed by third-party jewellers outside of Imber
• Items purchased from unauthorized third-party retailers
1. Contact our Customer Care team (support@iamimber.com) with your order number and email address
2. Provide photos of the affected jewelry showing the defect
3. Our team will review your claim
4. Your replacement piece will be shipped back to you at no cost
If you received your IMBER piece as a gift, you can still make a warranty claim:
• If you have an order number or proof of purchase, provide this to our Customer Care team (support@iamimber.com)
• Without proof of purchase, contact us and we'll do our best to assist you
Even if your piece is outside the 2-year warranty period, we're here to help. We offer repair services for a reasonable fee, which can extend the life of your beloved jewelry. Contact our Customer Care team to discuss your repair options.
• Using a third-party jeweller for repairs or modifications will void your warranty
• IMBER does not accept warranty claims on pieces that have been altered or repaired by anyone other than our authorized team
• Our warranty covers replacement or repair only; we cannot offer refunds for items outside the standard return period
Have questions about your warranty or need to submit a claim?
Email: support@iamimber.com
At IMBER, we believe jewelry should be treasured for a lifetime. Our 2-year warranty reflects our commitment to quality, craftsmanship, and your complete satisfaction.