Refund policy

Free Returns

At IMBER, we want you to love your jewelry. If it is not quite right, our 100-day free returns policy makes it simple to send it back.

Return Window

You can return eligible IMBER items within 100 days from the date you receive your order. Items must be unworn, in their original condition and packaging, with all tags, pouches, and boxes included.

Free Returns Worldwide

IMBER offers free returns on eligible orders shipped to all countries. Your return shipping label will be provided at no cost when you create a return.

Items Eligible for Return

You can return:

•          Full-price and promotional items within the 100-day window

•          Earrings only if they are sealed in their original hygienic packaging and the seal is unbroken

•          Gifts, with proof of purchase such as an order number or gift receipt

You cannot return:

•          Items showing signs of wear, damage, misuse, or alteration by a third party

•          Items returned without original packaging or returned after the 100-day period

If your order is not eligible for a return, please still contact us. We'll be happy to help by activating your 2-year warranty in line with our Warranty Policy.

How To Make a Return

1. Send us an email: support@iamimber.com or contact us here, within 100 days of delivery
   

2. Include your order number and email address to locate your order
3. Let us know which item(s) you would like to return and the reason for return

4. We’ll respond within 24 hours and confirm next steps within 3 business days
   

5. Once approved, we’ll send return instructions including where to send your item

Please note: Returns sent without prior approval will not be accepted.

Refunds

Once your return reaches IMBER:

• Please allow up to 14 business days for inspection and processing

• Approved refunds will be issued to the original method of payment only

• Original shipping fees, if any, are not refundable
• Duties and taxes may be non-refundable depending on local regulations
• Your bank or card provider may take additional time to post the refund.

Return Shipping

• Original shipping fees are non-refundable, even if you choose to return your order.

Exchanges

If you'd like to exchange an item, please contact us here to request an exchange.

• We’ll respond within 24 hours, and if your exchange is approved, we’ll provide return instructions within 3 business days.
  

• Once we receive and inspect your returned item, we’ll ship out your requested replacement.
  
  

Please note:

• Exchanges must be initiated within the 100-day return window, and
  

• The original item must be mailed back within 7 days of initiating the exchange.
  

• All exchanges must comply with our Return Guidelines (item must be unworn, in original packaging, and accompanied by proof of purchase).
  

• If your item does not meet our return criteria or falls outside the 7-day mailing window, it will not be eligible for exchange.

Faulty or Incorrect Items

If you believe your item is faulty or you received the wrong product:

• Reach out to us here within 24 hours,
  

• Include clear photos of the issue, and
  

• If the item is confirmed as faulty or incorrect, IMBER will provide a free return label and will repair, replace, or refund your item in line with our warranty

Contact Customer Care

Have questions about your return or need assistance?

Email: support@iamimber.com

At IMBER, we stand behind the quality of our jewelry and want you to shop with confidence. Our 100-day free returns policy ensures you have plenty of time to make sure your pieces are perfect for you.