Returns Portal

This page is the second step of our returns and exchanges process. To make sure your item qualifies and we route you correctly, please start by filling out our short contact form.

Our team reviews every request personally to keep things smooth, warm, and stress-free.

Need help with something else? Email us at support@iamimber.com and we'll get back to you within 1–2 business days.

Please use the portal below to generate your prepaid return label. Once we receive your item, we'll process your refund or exchange within 3–5 business days.

Thank you — we've received your request. Because you're shipping from outside the United States, our team will personally email you within 1–2 business days with return instructions and the correct address.

Please note: international return shipping is the customer's responsibility, and we recommend using a tracked service so your package arrives safely.

Questions in the meantime? Reply to your form confirmation email or write to support@iamimber.com.