Shipping Policy

We provide Free Standard Shipping on all orders over USD$90.

How fast is your shipping?
Standard Domestic Shipping (Australia):
 3-8 Business Days. Allow 1-3 days for order processing.
Express Domestic Shipping (Australia): 1-4 Business Days. Allow 1-3 days for order processing. 

Standard International Shipping: 
14-28 Business Days. Allow 1-3 days for order processing.
DHL Express International: 3-5 Business Days. Allow 1-3 days for order processing. 

Do you ship internationally?
Absolutely! We ship worldwide.

Carriers we have partnered with:
We have partnered with carrier; Australia Post for Standard and Express domestic orders, as well as Standard international orders. For Express International orders, we have partnered with DHL Express International.

Where are you located?
Down under in Melbourne, Australia!

Can I upgrade shipping after my order has been placed?
We are currently unable to upgrade the shipping method after an order has been placed.

How long will it take for my order to ship?
Once you place your order, it will take 1 to 3 days for us to pack your order with love and send it to the local post office!

Do you cover the custom duties and taxes?
International orders from the EU & UK may be subject to customs fees once they reach their country of destination. These charges are payable by the customers as they have no association with IMBER, and are paid to the customer's country of government. 

At times your package takes longer to arrive because the package is waiting for clearance in the customs. Please settle the customs fee immediately to allow your package to be delivered as soon as possible.

I don't want to pay custom duties, can the package be returned?

We can contact the courier to return the package to us, but you will be charged a 10% return fee of the value of your order. This is for the costs associated with returning the package to us, along with the labour costs to restock and repackage the jewelry for future customers.

Do you offer overnight shipping?
No, we are currently unable to offer overnight shipping.

I'm having problems with the tracking
In some cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating, contact us at