We provide Free Standard Shipping on all orders over USD$90.
How fast is your shipping?
Standard Domestic Shipping (Australia): 3-8 Business Days. Allow 1-3 days for order processing.
Express Domestic Shipping (Australia): 1-4 Business Days. Allow 1-3 days for order processing.
INTERNATIONAL (REST OF THE WORLD):
Standard International Shipping: 14-28 Business Days. Allow 1-3 days for order processing.
DHL Express International: 3-5 Business Days. Allow 1-3 days for order processing.
Do you ship internationally?
Absolutely! We ship worldwide.
Carriers we have partnered with:
We have partnered with carrier; Australia Post for Standard and Express domestic orders, as well as Standard international orders. For Express International orders, we have partnered with DHL Express International.
Where are you located?
Down under in Melbourne, Australia!
Can I upgrade shipping after my order has been placed?
We are currently unable to upgrade the shipping method after an order has been placed.
How long will it take for my order to ship?
Once you place your order, it will take 1 to 3 days for us to pack your order with love and send it to the local post office!
Do you cover the custom duties and taxes?
International orders may be subject to customs and tax charges once they reach their destination country outside of Australia. These charges are payable by the customers and we do not cover this cost.
At times your package takes longer to arrive because the package is waiting for clearance in the customs. Please settle the customs fee immediately to allow your package to be delivered as soon as possible.
I don't want to pay custom duties, can I return the package and get a full refund?
You can return the package but you will be charged for a return fee. Please contact us to calculate the return fee.
Do you offer overnight shipping?
No, we are currently unable to offer overnight shipping.
I'm having problems with the tracking
In some cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating, contact us at firstname.lastname@example.org