Returns & Exchanges
RETURNS & EXCHANGES
Thank you so much for shopping with IMBER. If you want to return your purchase, we are here to help.
If you decide your purchase is not right for you, we provide 14 days from the date your order arrives at your address to return your earrings. Please note that to be eligible for a return, the earrings must be unworn, and sent back in the same condition in its original packaging.
Returns are subject to a 20% return fee, please contact us to calculate your return fee. Please also note that customs duties and sales taxes are not refunded for shipments returned.
REFUNDS (If applicable)
To make the refund process faster, please provide us with the shipping number / tracking number so that we can track it online considering we receive and send out hundreds of packages each day.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will notify you immediately on the status of your refund.
Refunds take approximately one to two weeks to process, and depending on your credit card, it can take 5 - 10 business days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.
To initiate the refund, please email: firstname.lastname@example.org