Please find our frequently asked questions below. If your query hasn't been included here, feel free to contact us at iamimberofficial@gmail.com

All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We know that buying Final Sale items can be tricky, so if you have any questions, please reach out to iamimberofficial@gmail.com before placing your order.

All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. If you have any questions or concerns prior to making your purchase, please reach out to iamimberofficial@gmail.com before placing your order.

Please make sure that you are in love with everything in your cart before completing your purchase. We are unable to cancel orders once they have been placed.

Unfortunately, we cannot change orders after they have been placed. Please make sure that everything is correct before you complete your purchase!

We are happy to match the new price within 1 week of the order date. Contact us at iamimberofficial@gmail.com.

Oh no! Contact us right away atiamimberofficial@gmail.com and we’ll be happy to help.

No, our jewelry is not hypoallergenic. If you have an allergy concern, please email us at iamimberofficial@gmail.com, and we'll do our best to help!

Enter your promo code on the checkout page in the text box that asks "Have a promotion code?"

Your promo code may not be working due to one of the following reasons:
1) The product you wish to purchase is excluded from the current promotion.
2) Your promo code has expired.

You may only use one promo code per order. If you have two valid IMBER promo codes, please select the one you prefer to use.