JEWELRY & PRODUCT QUESTIONS
What materials are IMBER’s Earring Stacks made from?
We use only implant-grade titanium, solid 14k gold, thick gold plating, and ethically sourced gemstones. All materials are hypoallergenic, tarnish-resistant, and designed for all-day comfort.
Are the earrings hypoallergenic and safe for sensitive ears?
Yes! Our earrings are made from implant-grade titanium, thick gold plating, or solid 14k gold. They’re hypoallergenic and skin-safe, so they’re perfect even for sensitive ears.
What type of closure do your earrings have?
Our studs come with butterfly backs, and our hoops feature secure latch closures for fuss-free styling.
Are IMBER earrings sold as singles or sets?
All our earring stacks are sold as complete, thoughtfully curated sets designed to make styling easy and cohesive across multiple piercings.
Can I wear your earring stacks with any number of piercings?
Yes, our range includes stacks for single, double, triple, and helix/conch piercings. Each product listing includes details on which piercings it suits best.
How do I know which set is right for my piercing placements?
We recommend reviewing the product photos and descriptions--- they highlight intended placements. Need help? Reach out to our team at support@iamimber.com for personalised advice.
Do you offer custom or personalised earring stacks?
At this time, we don’t offer custom or personalised stack creation — each IMBER stack is thoughtfully designed and curated by our in-house stylists to ensure effortless layering, balance, and style. That said, with 59+ unique stacks to explore, you're sure to find one (or more) that suits your vibe perfectly.
Can I mix and match from different sets?
Yes, you're allowed to mix and match from different sets. While you can’t mix and match sets at checkout, all IMBER pieces are designed to work beautifully together, so feel free to collect and combine them to create your own unique stack.
Will the jewelry tarnish or fade over time?
Our materials are tarnish-resistant and crafted to last, even with everyday wear. For longevity, follow our Jewelry Care guide.
How do I care for my jewelry?
To keep your pieces shining, store them in your IMBER pouch and avoid contact with perfume, chlorine, and other chemicals.
Do you have a warranty?
Yes, all pieces are covered by a 100-day warranty for manufacturing defects like breakage or tarnishing. For more details, visit our Jewelry Warranty page.
SHIPPING & DELIVERY
Do you offer free shipping?
Yes! All orders containing Earring Stacks receive free shipping worldwide.
How long will my order take to arrive?
We offer 24-hour dispatch for most orders. Delivery timelines vary depending on location, but we aim to get your new stacks to you as quickly as possible.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking link via email.
Will I need to sign for my delivery?
Nope — a signature isn’t required. Your order will be delivered straight to your nominated address, no fuss. Just make sure your shipping details are correct at checkout to avoid any delays.
What happens if I miss my delivery?
No worries! Your parcel will usually be held by the courier for redelivery or collection. Contact the courier directly using your tracking info for help.
RETURNS & EXCHANGES
What’s your return policy?
We offer easy, hassle-free returns. For full details, please refer to our Return & Refund Policy.
Can I exchange my earring stack for a different style?
Yes — as long as your earrings are unworn, in their original packaging, and within the return period, you may be eligible for an exchange. Please reach out to our customer service team at support@iamimber.com with your order number and the style you'd like to exchange it for. We’ll guide you through the process from there!
Note: Due to hygiene reasons, we may not accept returns or exchanges for used or tried-on earrings
My jewelry arrived damaged! What should I do?
We’re so sorry to hear that! Please email us at support@iamimber.com within 7 days of receiving your order, and we’ll sort it out for you.
ORDER & PAYMENT
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Afterpay, and Google Pay for a faster, more flexible checkout.
Can I cancel or change my order after placing it?
Please contact us as soon as possible at support@iamimber.com. If your order hasn’t shipped yet, we’ll do our best to accommodate any changes.
BRAND & ETHICS
Are your gemstones ethically sourced?
Yes, all IMBER gemstones are ethically sourced, ensuring quality and integrity at every step.
Where is IMBER based?
We are proudly based in Kew, Victoria, Australia, and ship our jewelry across the globe.
Do you offer any discounts or sales?
Our pricing reflects the quality of our materials and craftsmanship. We occasionally run exclusive promotions, so sign up for our newsletter to stay in the loop!
Is your packaging eco-friendly?
Yes — we’re committed to making choices that are better for you and the planet. Our packaging is designed to be recyclable and minimal, without compromising on quality or the unboxing experience. We avoid excess plastic wherever possible and are always looking for ways to make our packaging even more sustainable.
